Board Sides with Condo Glass Door Installer Who Did a Poor Job!

S.L. from outside of Connecticut writes:

Dear Mister Condo,

My complex is in the process of installing new windows and sliding glass doors. Mine were installed last Friday. Since then, I have a humming in my bedroom that is loud enough to keep me awake at night. I’ve contacted the installers; they insist nothing is wrong. I’ve contacted the complex and they are siding with the installers. I’ve spoken to an independent contractor who says this noise is caused by either the window not seated correctly or the panes not fitted properly. It is the installers responsibility to correct the problem. The complex and installers won’t budge. What can I do?

Mister Condo replies:

S.L., I am glad you got new sliders but I am sorry for your problem. Ideally, the Board would do the right thing and take your side in the matter and get the contractor to correct the faulty installation. If it were me, I would threaten the Board with a lawsuit to get their attention. If that doesn’t motivate them to pressure the contractor to correct the problem, I don’t know what else will. If the threat of suit doesn’t do the job, go ahead and hire an attorney and file suit. Be sure to sue for your expenses of needing to sue them as well. The Board is comprised of your elected representatives. They have no reason to not believe you when you tell them the installation was defective. Get the opinion of the independent contractor in writing and present that to the Board as well. Board members are human; they make mistakes. It is now your job to correct their mistake. All the best!

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