HOA Repairs Handled in Untimely Fashion

T.S. from outside of Connecticut writes:

Dear Mister Condo,

I made a request to repair flashing and downspout to our townhome exterior? How long should it take for the repair to be completed? Unit owners are now responsible for exterior insurance coverage.

Mister Condo replies:

T.S., responsiveness to unit owner requests for repairs is a function of several items at HOAs and condominium associations. If the association is professionally managed, there is usually a process of issuing a work order and then the order being fulfilled, either by the management company or the contractor hired to do the work. In self-managed associations, the process is similar although there may not be as robust a response if the work coordination is handled by volunteer Board members who may need time to bid out the work, hire a contractor, and actually get the work done. In both situations, there needs to be ample money available to pay for the work and there may be some bureaucracy that slows the process. For instance, if the repair cost exceeds a threshold for spending that the management company does not have, say $2500 or more, the repair may need to be approved by the Board at the next Board meeting. Depending on how frequently the Board meets, this could be a significant delay. The job may have to be sent for bid, another process that could delay the repair by months. Finally, if the association is cash-strapped and doesn’t have enough money to pay for the repair, the project could be delayed for quite some time. Your job doesn’t sound too complicated or expensive so my guess is you just need to keep on top of the folks who handle the repair. The squeaky wheel usually gets the grease but be polite when you inquire about the delay. My guess is that the repair should be handled within a few months of the request. If not, write to the Board and ask for an explanation of the delay. Keep on top of them until your repair is made. All the best!

4 thoughts on “HOA Repairs Handled in Untimely Fashion

  1. When I worked for property management companies. All work orders will be completed within 24 hours of the work order being faxed to my office. Once I got the work order the process started. Most work orders completed on tbe same day. Anything else is unacceptable

    1. Property Management and Association/Community Management are two totally different things. As the article states, in Association Management there may be many more factors that impact timelines. In Property Management you are doing repairs for tenants on behalf of a single owner. Not even the same thing other than they both deal with Real Estate.

  2. There could have been circumstances that caused a delay in repairing. Assuming this is a condominium, if associations are trying to keep costs down, they may wait until they have several items to repair before having a contractor dispatched to make the repairs. Rather than paying the contractor four times to do repairs for various things, send them out to fix everything at once, and pay them once. If the issues are ones that could have a chance of water infiltrating a unit those need to be fixed asap. If the downspout required a manlift to repair it, there is another possible concern. I would say this particular type of thing should have been fixed within a two week period. However, without knowing specifics its hard to provide an accurate timeframe.

  3. Thank you D. McConkie for that important clarification, it often goes unrealized. In a community association of any kind it is usually the case that the board manages the property with the assistance of a community association manager, and that agent does not have the authority to just spend the association’s money without the board’s go ahead. Many community members mistakenly think they have a property manager that can do what is needed right away.

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