A.H. from New London County, Connecticut writes:
Dear Mister Condo,
I live in a large 4-story condo (+ basement) with more than 70 units. The elevator has been out of service for almost 2 months, which is especially difficulty on the elderly and disabled population in the building. The property management group has been unresponsive with regards to plan of action and timelines for replacement/repair. The board seems like a “mysterious” group of people that somehow make decisions and yet they are nowhere to be found. I took matters into my own hands and posted a notice regarding the upcoming board meeting tomorrow, which in-return was taken down and had “canceled” scribbled on it. At this point I am unsure how to get answers for the significant disabled and elderly population in the building, since it is affecting necessary parts of their life such as being able to attend a doctor’s appointment. What can I do?
Mister Condo replies:
A.H., I am sorry that your condo building is experiencing an elevator service outage. It sounds as though there is a real hardship being created. While the property management group should not be unresponsive, the Board is the actual group that is responsible for the elevator working properly and representing the best interests of the owners of the condominium building. Clearly, the owners want the elevator working. The Board should be pretty easy to find. Request a copy of the Minutes from recent meetings (perhaps available on the association’s website if you have one). Board member names should appear there. Write to the Board with your concern and allow them to respond. Also, consider running for the Board and encouraging others to do the same. If the current Board is not doing the job of maintaining the building and elevator, there is no reason to return them to office.