J.R. from Fairfield County writes:
Dear Mister Condo,
Where do I file a complaint against a condo association?
Mister Condo replies:
J.R., since you didn’t mention the nature of your complaint against your condo association, I am not real clear on how to advise you. Your first step might be to write to your Board of Directors with the specifics of your complaint. If the Board provides you with a satisfactory explanation, your complaint may be acknowledged and settled. If you are not happy with that outcome you may wish to speak with an attorney or file a complaint with the Connecticut Department of Consumer Protection (DCP) who is the state entity charged with handling certain complaints that are filed against condo associations or Property Management companies. Keep in mind that there are only a few things that the DCP can do, especially based on the nature of the complaint. When all else fails, you are free to bring a suit against the association. This is a radical solution but is sometimes necessary when unit owners feel wronged by their association. Depending on the nature and validity of your complaint, you may find it necessary to bring a suit against your Board. Have you spoken to an attorney? That may be your best advice, especially if you have not been able to resolve your issue through negotiating with your association. I hope it works out for you, J.R..