T.O. from Connecticut writes:
Dear Mister Condo,
What is the acceptable time for the Property Manager to respond to a homeowners’ communications/questions/request? Also, our annual homeowners meeting had an agenda and the meeting ran late and 2 items of importance were not discussed. I asked when another meeting would be scheduled to address them, and have been ignored. I am very frustrated. Thank you.
Mister Condo replies:
T.O., I am sorry for your frustration. There are no simple answers here. The Property Manager works for the association and is accountable to the Board for their work. Individual homeowners who are unhappy with the service provided should complain to the Board. There is no “acceptable time” with regards to a Property Manager response to an individual homeowners questions, communications, complaints, etc.. However, if the Board receives complaints, it could very well cost the Property Manager the contract with the association so be sure to lodge your complaint with the Board. As far as agenda items not being dealt with at an Annual Meeting, it really depends on the nature of the item. Some items require full votes of the association. Theoretically, that could have to wait until next year. Other items may be moved to regular Board Meetings for the Board to discuss and/or vote upon. If you are frustrated with the Board members themselves, may I suggest that you elect some new Board members? After all, these folks are volunteers from within your association who were democratically elected or appointed to the Board to fill vacancies. Either way, they need to perform or risk being voted out. Perhaps, you should consider running for the Board, T.O.. It sounds like they could use some help. All the best!