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Condo Property Manager Offends Unit Owner

P.J. from outside of Connecticut writes:

Dear Mister Condo,

If an owner contacts the PM regarding an issue and the PM’s response is that “I am a pain in the ass and a little prick” is there any formal rights I have to request his replacement with another agent from his Firm? Thank You!

Mister Condo replies:

P.J., I am most sorry to hear about such rude and unprofessional behavior from a Property Management professional or anyone for that matter. It reflects the general lack of civility that seems to be far too common in today’s society. As for “formal rights”, I don’t think you have any. The Property Manager is hired by the Board. You should most certainly complain to the Property Manager’s supervisor if he or she has one and you should complain in writing to the Board who can pressure the Property Manager to behave better or be replaced. But the reality is that you were insulted, not assaulted. Anyone who uses such terms when dealing with a client is saying far more about their own behavior and upbringing than yours. Take the high road, P.J.. Good luck!

2 thoughts on “Condo Property Manager Offends Unit Owner”

  1. Isn’t it possible a resident IS a “a pain in the ass and a little prick” ? In my community of approx 450-500 people, there are quite a number of them. PM’s should also have a way of getting a resident to behave better. Two in particular were no longer allowed to show up in person and had to put any communication in writing or phone call. The door does swing both ways.

    1. Anything is possible, Sophie! It would be nice if we could all remember the Golden Rule when dealing with others. However, a paid professional Property Manager is held to a higher standard than a complaining unit owner with regards to professionalism. Using profanity with a unit owner could cost them their management contract if they aren’t careful. All the best!

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