I.K. from Massachusetts writes:
Dear Mister Condo,
The condo association hired the contractor to repair four units after water backup. They started repairs in beginning of December. They completed two units in three weeks and left. Every time I call the contractor to find out when they will start working on my unit, the answer is either tomorrow or Monday but nothing is happening. My question is: Does this contractor have a deadline of completion? And who is in charge of whole situation? Condo association manager doesn’t seem like knowing much or simply don’t want to tell anything….
Mister Condo replies:
I.K., I am sorry that your repair is taking longer than expected. I am sure that the condo manager not giving you a straight answer is not helping but the reality is that they may not know. Ultimately, this contractor was hired by the Board of your condo and answers only to them. All you can do is keep pressure on the Board to make sure you aren’t overlooked. There is no deadline of completion other than what the Board hired the contractor to do. They may not have even specified a timeline, compounding your frustration. The bottom line is that repairs are typically mandated in a “timely manner”. However, “timely manner” leave an awful lot of wiggle room for both the association and contractor. Two weeks can be timely. So can two months or even two years. Unless you are ready to take the matter to court, my advice is to be patient but keep in touch with the Board and/or Condo manager until the work is complete. All the best!