S.B. from outside of Connecticut writes:
Dear Mister Condo,
Is there a staff ratio per condo unit? I live in a 500-unit condo (12 buildings) and want to know how much maintenance staff or cleaning staff is standard per unit. Thanks!
Mister Condo replies:
S.B., the short answer is that there is no staff ration per condo unit other than that negotiated between your Board and Management Company. Even then the staff that works for each entity is generally tasked with performance, not a head count. In other words, if the grounds can be maintained by 10 folks instead of 20, the company responsible will likely only employ 10 people as that makes the most business sense. The same is true for any other function or service provided by contractors for the association. Are you happy with the work that is being done? Then, there are probably enough people doing the work. Are you unsatisfied with the work or services provided? Chances are a few more staff members might do the trick. My advice would be to focus on the outcomes, not the number of staff. If you think services are lacking, you might want to reach out to the Board to see what, if anything can be done. Hiring more staff might just be the solution although it will come at a price. Are you willing to pay more to get more? Are your fellow unit owners also willing to pay? If so, anything can be done. If not, it is what it is. All the best!