A.A. from Santa Clara County, California writes:
Dear Mister Condo,
Mister Condo replies:
A.A., the Board has the right to know whatever it wishes from the management company because they are the employer of the management company on behalf of the association. If the Board cannot get any information it requests from the management company, I would suggest it is time for a new management company when the contract comes up for renewal. I might question why the Board feels they need to know an employee’s schedule. If they are unhappy with the employee’s performance, they should follow the chain of command and allow the management company to correct the behavior of their employee. The maintenance person works for the management company; not the Board. His performance, on the other hand, is a direct reflection of the service provided from the management company. If the Board is unhappy with the service, it is time to find a new management company. Micro-managing the maintenance person is not the solution. All the best!