R.B. from New Haven County, Connecticut writes:
Dear Mister Condo,
Mister Condo replies:
R.B., I am sorry that you have encountered a Property Manager who has violated the Common Interest Ownership Act. Obviously, the first step is to report the violation to your Board who should be notified of the violation so they can take it into consideration when deciding whether or not to continue allowing the Property Manager to manage the association. In Connecticut, the licenses of Property Managers are overseen by the Department of Consumer Protection (DCP). You can read about the description of the job and enforcement provisions here: https://www.cga.ct.gov/current/pub/chap_400b.htm. According to the website, complaints should be made to the Commissioner of DCP. You will find the complaint forms and process information here: https://portal.ct.gov/DCP/Complaint-Center/Consumers—Complaint-Center. Keep in mind that the DCP handles licenses, permit forms, and registrations for all sorts of consumer products. It may be very difficult to get their attention directly. You might also consider speaking with a locally qualified attorney to see of a lawsuit against the Property Manager might be a more efficient way to proceed. Either way, I wish you all the best!