J.J. from New Haven County, Connecticut writes:
Dear Mister Condo,
What can I do if bylaws aren’t being adhered (some serious) and property managers just dismiss me? It’s a new management company and I have lived here 25 years.
Mister Condo replies:
J.J., I am sorry that you find yourself at odds with your new management company. As a 25-year veteran of the condominium association, I am sure that you have come to expect a certain level of service that this new management company isn’t delivering to you. As you know, the management company is employed by the Board of your condominium. That is exactly who you need to speak with to have your concerns addressed. My guess is that you are not alone in how you feel about the new management company. On the flip side, I am sure the Board had their reasons for terminating the previous company. It is not uncommon to have some growing pains as both the association and the new management company learn how best to work together. Letting the Board know that you are not satisfied is your best move. The Board will take your concerns into consideration when they next speak with the management company. If enough people complain and nothing changes, you may find your Board in the market again for another new management company. There are many to choose from and one size does not fit all. I am sure that, over time, your association will find the right company that keeps both the Board and the homeowners satisfied. All the best!