W.D. from outside of Connecticut writes:
Dear Mister Condo,
Mister Condo replies:
W.D., nobody likes to lose their job, including property management companies. While it is bad form to delay the turnover of association records to either the Board or the new property management company I have to say that I hear it happens all the time. Take a look at the former property management company’s contract. Does it say exactly what happens upon termination? Many contracts say the records have to be returned but they fail to say how soon. I have seen phrases such as “within a reasonable amount of time” and “at their earliest convenience”, which indicates it should happen shortly after termination but has no teeth when it comes to setting exact dates. It is not uncommon for an association to hire an attorney in this situation to pursue the management company. Usually, the threat of a lawsuit is enough to speed up the process. Other than that, you are at the mercy of the former property management company. Hope that help. Good luck!